![]() Microsoft teamed up with Remote support specialist, TeamViewer. But later this feature needed to be improved to support a vast variety of devices, so third-party integration was required. When Intune was first released it had the capabilities to remote control by using remote assistance. From this post, I’m planning to discuss on how to configure this and what would be the end user experience. Also, it can be used to provide remote support to devices while remotely connecting and screen sharing. Microsoft Intune capabilities consist of mobile device management, mobile application management, and PC management. UEM is evolved technology from Enterprise Mobility Management and Mobile Device Management. Users can then accept the remote assistance request.Microsoft Intune has developed so much in the past few years and now it resides in the leader’s column of Gartner Magic Quadrant for Unified Endpoint Management (UEM). A notification also appears when the app opens. When you start a remote session, users see a notification flag on the Company Portal app icon on their device. When finished, close the TeamViewer window. For full details of what you can do, see the TeamViewer community page (opens TeamViewer's web site). In TeamViewer, you can complete a range of actions on the device, including taking control of the device. After Intune connects to the TeamViewer service, you'll see some information about the device.From the list, select the device that you want to remotely administer > New Remote Assistance Session.In the the Microsoft Intune admin center.Enter your TeamViewer license credentials, and then Sign In.Īfter the connector is configured, you're ready to remotely administer a device. A web page opens to the TeamViewer site.Select Log in to TeamViewer to authorize.Select Connect, and accept the license agreement. ![]() Select Tenant administration > Connectors and tokens > TeamViewer Connector.Sign in to the Microsoft Intune admin center.To provide remote assistance to devices, configure the Intune TeamViewer connector using the following steps: TeamViewer is not supported on GCC High environments. ![]()
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